Head of Technical Field Operations Globally (M/F/D)

Permanent employee, Full-time · Germany (Bochum or Remote) or USA (Boston or Remote)

Why VMRay

The Head of Technical Field Operations (m/f/d) will lead the technical sales functions, managing a team of Solution Engineers, Technical Support Engineers, and Customer Success Managers. This role is critical in driving the technical aspects of the Pre and Post sales process, working closely with the sales, product, and R&D to ensure potential customers fully understand the value of our solutions. You will be responsible for developing technical sales strategies, creating customer-specific demonstrations, and ensuring the team effectively supports sales in driving deals to closure and toward future success with the offering.

Why VMRay?

Competitive salary and benefits
Monthly commission and regular sales incentives
Career opportunity, advancement and development
Regular company celebration events
Achievement, recognition and awards
Be part of a hyper-growth, exciting team
Flexible remote working

Your Responsibilities

Team Leadership & Management: You lead, mentor, and manage the global technical field sales team, ensuring they provide high-quality technical support and guidance during and after the initial sales process
Technical Sales Strategy: You develop and implement a scalable technical sales strategy that supports business objectives and drives sales success. Align activities with the broader sales and marketing strategy to ensure cohesive customer engagement
Solution Engineering & Demos: You work closely with the team to create and deliver tailored product demonstrations, proof-of-concepts (POCs), and technical presentations that address specific customer needs and pain points. You are responsible for maintaining the team's internal systems including testing/demo environments and the Customer Support Portal.
Sales and Cross-Functional Collaboration: You partner with the sales team to understand customer requirements, define solution proposals, and support the sales process from a technical standpoint, including answering RFPs, RFIs, and other technical queries Additionally you align activities with the broader sales, products and marketing strategy to ensure cohesive customer engagement
Customer Engagement: You act as a technical advisor to key prospects and customers, providing strategic insights into how our solutions can solve their business challenges.
Product Expertise: You maintain a deep understanding of the company’s products and services, as well as the broader SaaS landscape, to ensure the technical sales team can confidently position our solutions as the best fit for customer needs.
Process Optimization: You continuously evaluate and improve technical sales processes, tools, and resources to increase efficiency and effectiveness in supporting the sales cycle
Reporting & Analytics: You provide regular reporting to senior leadership on effectiveness and areas for improvement.
Customer Feedback Loop: You collect and relay feedback from prospects to the product team, helping shape the product roadmap based on customer needs and market trends.

Our Requirements

7+ years of experience in a technical sales role within the Cybersecurity landscape as well as 3-5 years of experience managing or leading a international technical sales team
Background within technical sales of Cybersecurity products
Experience working with CRM platforms (e.g., Salesforce) and technical sales tools (e.g., demo platforms, technical proposal software)
Good writing and speaking skills in English
Good writing and speaking skills in German are beneficial
Excellent leadership skills, with a demonstrated ability to manage and scale teams
Exceptional communication and presentation skills, with the ability to simplify complex technical concepts for a non-technical audience
Strong problem-solving and consultative selling skills, with the ability to design customer-centric solutions
Collaborative and able to work cross-functionally with sales, product, marketing, and customer success teams

Apply for this job

About us

Would you like to work in a technology-driven scale up, where you can make an actual impact? VMRay is one of Europe’s most successful cyber security scale ups with strong international growth and an upper management with technical expertise. Our unique technology and innovative products secure numerous government and corporate networks all over the world effectively against cyberattacks. We protect the data, brands and values of our customers worldwide and help to make the online world a safer place. JOIN US – WE ARE HIRING!

Important Information: Please be advised that the recruitment process may be delayed until mid-January due to the Christmas and New Year vacation period. We wish you a wonderful holiday season.

Apply for this job

Your application

Thank you for considering a career at VMRay GmbH. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@vmray.com.