Technical Support Engineer (M/F/D)

Permanent employee, Full-time · Germany, Bochum or Remote (Germany)

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Why VMRay

VMRay is growing our support team and searching for a Germany based Security Solutions Support Specialist (M/F/D). VMRay is a small but rapidly growing security threat detection solution provider that has moved from start-up to scale-up. VMRay’s Analyzer platform is industry leading in its ability to identify, analyze, and report detail in malware. VMRay is headquartered in Bochum, Germany but is a highly distributed organization with staff throughout EMEA and the US. This role will be home office based with very infrequent travel.


Why VMRay?


  • Competitive Salary and benefits

  • Monthly Commission and regular sales incentives

  • Career opportunity, advancement and development

  • Regular company celebration events

  • Achievement, recognition and awards

  • Be part of a dynamic hyper-growth, exciting team

  • Flexible remote working


At VMRay, our purpose is to liberate the world from undetectable digital threats. Led by reputable cyber security pioneers, we develop best-of-breed technologies to detect unknown threats that others miss. We empower organisations to augment and automate security operations by providing the world’s best threat detection and analysis platform. We help organisations build and grow their products, services, operations, and relationships on secure ground that allows them to focus on what matters with ultimate peace of mind. This, for us, is the foundation stone of digital transformation.

Your Responsibilities
  • Researching the root cause and resolving product related issues

  • Engaging with Product Management and Development to submit bugs and enhancement requests

  • Providing weekly support updates to identify and escalate issues preventing satisfactory resolution

  • Providing updates and support ticket history during customer service review meetings

  • Providing custom services such as training or 3rd party product integration

  • On-boarding services

Our Requirements
  • 3-5 years experience in supporting software solutions

  • Professional experience in the area of Cybersecurity beneficial

  • Be a hands-on learner that can absorb new knowledge rapidly and independently

  • Knowledge in scripting and Linux beneficial

  • Really good writing and speaking skills in German and English  

  • Willingness to occasional work off hours to support global customers including scheduled weekends

  • Willingness to travel up to 20%

About us

Would you like to work in a technology-driven scale up, where you can make an actual impact? VMRay is one of Europe’s most successful cyber security scale ups with strong international growth and an upper management with technical expertise. Our unique technology and innovative products secure numerous government and corporate networks all over the world effectively against cyberattacks. We protect the data, brands and values of our customers worldwide and help to make the online world a safer place. JOIN US – WE ARE HIRING

Warum VMRay

VMRay is growing our support team and searching for a UK based Security Solutions Support Specialist (M/F/D). VMRay is a small but rapidly growing security threat detection solution provider that has moved from start-up to scale-up. VMRay’s Analyzer platform is industry leading in its ability to identify, analyze, and report detail in malware. VMRay is headquartered in Bochum, Germany but is a highly distributed organization with staff throughout EMEA and the US. This role will be home office based with very infrequent travel.


Why VMRay?


  • Competitive Salary and benefits

  • Monthly Commission and regular sales incentives

  • Career opportunity, advancement and development

  • Regular company celebration events

  • Achievement, recognition and awards

  • Be part of a dynamic hyper-growth, exciting team

  • Flexible remote working


At VMRay, our purpose is to liberate the world from undetectable digital threats. Led by reputable cyber security pioneers, we develop best-of-breed technologies to detect unknown threats that others miss. We empower organisations to augment and automate security operations by providing the world’s best threat detection and analysis platform. We help organisations build and grow their products, services, operations, and relationships on secure ground that allows them to focus on what matters with ultimate peace of mind. This, for us, is the foundation stone of digital transformation.

Deine Aufgaben
  • Researching the root cause and resolving product related issues

  • Engaging with Product Management and Development to submit bugs and enhancement requests

  • Providing weekly support updates to identify and escalate issues preventing satisfactory resolution

  • Providing updates and support ticket history during customer service review meetings

  • Providing custom services such as training or 3rd party product integration

  • On-boarding services

Unsere Anforderungen
  • 5-7 years experience in supporting software solutions

  • Professional experience in the area of Cybersecurity beneficial

  • Be a hands-on learner that can absorb new knowledge rapidly and independently

  • Knowledge in scripting and Linux beneficial

  • Really good writing and speaking skills in English 

  • Really good writing and speaking skills in German are a plus 

  • Willingness to occasional work off hours to support global customers including scheduled weekends

  • Willingness to travel up to 20%

Über uns
​VMRay ist eines der erfolgreichsten europäischen Cybersicherheits-Scale-Ups mit starkem ​internationalem Wachstum. Unsere einzigartige Technologie und innovativen ​Produkte sichern zahlreiche Regierungs- und Unternehmensnetzwerke auf der ganzen Welt effektiv gegen Cyberattacken. Wir schützen die Daten, Marken und  Werte unserer Kunden weltweit und helfen, die Welt zu einem sicheren Platz zu  machen. JOIN US – WE ARE HIRING!.
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